9-1-1 dispatchers take a barrage of calls including fires, medical emergencies, auto accidents, and other life-threatening issues. One call quickly follows another. At the end of a shift it’s hard for dispatchers to ascertain which of the calls they took was the most tragic. 9-1-1 dispatchers leave the station after a shift, but the sounds and thoughts of the emergency calls follow them out the door and haunt them in their dreams later at night—if they can sleep at all. 9-1-1 Dispatchers Get Top Ranking as One of the Most Stressful Occupations Researcher, Laurence Shatkin, Ph.D., compared the stress levels ...
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